# What Is The "Know Your Customer" (KYC) Process?

## What Is The "Know Your Customer" (KYC) Process?

In order to keep our users safe, an identity check needs to be performed for your account before transactions in the marketplace can take place. All identification documents must be submitted during our KYC process – we do not accept emailed copies of your identity documents for verification.

![withdrawal\_condition.png](https://support.nwayplay.com/hc/article_attachments/4415111087895)

\
All data submitted is encrypted and privately stored through a trusted 3rd party identity provider.

 

**The KYC process can be started after joining the nWayPlay service by clicking on a link in your nWayPlay profile and selecting the link.**

<img src="https://support.nwayplay.com/hc/article_attachments/4415216045335" alt="id_verification.png" height="588" width="456">

**Next you will be asked to supply identification documents.**

&#x20;

<img src="https://support.nwayplay.com/hc/article_attachments/4415216094359" alt="choose_your_dic.png" height="310" width="454">

**Upload these to your phone**

<img src="https://support.nwayplay.com/hc/article_attachments/4415216123927" alt="take_photo.png" height="403" width="454">

**Send a secure ink to your phone**

<img src="https://support.nwayplay.com/hc/article_attachments/4415224817303" alt="get_secure_link.png" height="404" width="453">

<img src="https://support.nwayplay.com/hc/article_attachments/4415229064855" alt="g_s_link_3.png" height="488" width="454">

**After submitting your documents a \<verification pending> will show up in your profile right under your user's name.** When you pass verification **you will be guided through the** [wire transfer](https://support.nwayplay.com/hc/en-us/articles/4412775109399-How-To-Wire-Transfer-Funds-To-My-Bank) **and** [review process.](https://support.nwayplay.com/hc/en-us/articles/4414786502551-Why-Is-There-A-Manual-Review-) **You cannot resubmit a KYC request while your initial request is pending.**

{% hint style="warning" %}
**Warning.** Be careful to upload clear, readable documents (DL, PP) and photos with nothing cut off or blurry. Doing so will cause it to fail and ask you to try again. Then become super careful as the identification software will block the KYC process **after two fails** and will direct you to [nWayPlay Customer Service](mailto:support@nwayplay.com?subject=Blocked%20login%20KYC) who can tell you why the fail is happening and help you get verified.
{% endhint %}

<img src="https://support.nwayplay.com/hc/article_attachments/4415807437719" alt="veri_pending.png" data-size="original">


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://faq.nwayplay.com/verify-my-identity-kyc/what-is-the-know-your-customer-kyc-process.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.