> For the complete documentation index, see [llms.txt](https://faq.nwayplay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://faq.nwayplay.com/my-account/my-signup-login-code-is-not-arriving.md).

# My Signup/Login Code Is Not Arriving

### "Help, my login code isn't arriving. I tried a bunch of times."

As mentioned in the [account creation page](/my-account/creating-an-account.md), please check your spam folder as auto sent, no-reply emails can sometimes be identified as spam depending on your mail server settings.  

If it's not in your spam folder and you've tried to create/log in to an account multiple times with no success, please be aware that after 3 attempts (>3) you will be locked out from trying to log in again for 15 minutes as a security measure.

The screen will lock up and look like this while failing to send.

![Your account will be locked-out for 15 minutes if you have more than 3 failed login attempts.](https://support.nwayplay.com/hc/article_attachments/4407596828823)

After 15 minutes, you will be able to send the code again.

If you continue to have problems or have any questions, please reach out to our [CS team for help.](mailto:support@nwayplay.com?subject=Login%20code%20not%20arriving)


---

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